About Us

The Machine Guard product range is provided by EPG Global, the only warranty and insurance provider dedicated to the agricultural, construction, groundscare and associated industries, dating back over 30 years. World leading machinery manufacturers entrust us to manage their warranty programmes, amongst other products, on their behalf. Machinery dealerships the world over work in partnership with us to provide for their customers’ needs.

 

Firmly established as the preeminent provider in the agricultural and construction machinery warranty business, Machine Guard is extending its product range into dealer protection products including Dealers Open Lot, Commercial Property, Business Interruption, Plant Insurance, Employers’ Liability, Public Liability and Commercial Fleet.

History

The company’s founder, John Shepherd, pioneered the use of multi-year insurance policies for US construction machinery in the 1980s, an innovative solution to construction companies’ needs which ultimately paved the way for the use of multi-year machinery warranties across all of EPG Global’s specialist industries worldwide.

John Shepherd – a Lloyd’s, London and international insurance market leader with 40 years’ experience – established EPG Insurance Services Ltd in 2003 with the dual focus of providing machinery warranties and wholesale insurance broking.

For the warranty arm of the business, the decision to employ people with extensive technical and commercial experience gained from working for world leading manufacturers in the agricultural, construction and groundscare industries proved pivotal to its success. The expertise of EPG Global’s engineers, driven by a passionate interest in the technical detail of machinery, is essential for managing warranty claims quickly and proficiently, which in turn is the cornerstone of our reputation for always acting with integrity.

In the mid to late 2000s, the company took a number of important steps to build for its future. Managing Director Holly Shepherd joined the business in 2006 to lead the company’s international expansion. Holly set up the EMEA headquarters for the company in London followed by the establishment of the Asia Pacific hub in Australia. Following a name change in 2009 to EPG Administration Services, the company has gone on to prosper by building long-term, successful partnerships. Reflecting the worldwide nature of our business, the company was renamed EPG Global in 2019.

EPG Global is and will remain an independent, family-owned business. We are very proud of our history and heritage as the leading warranty and associated products provider in our specialist industries. Please get in touch to discuss how our companies can work together.

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Machinery Dealers

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Machinery Customers

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Machinery Manufacturers
Warwick Ward

Warwick Ward

“Fifty years’ industry expertise makes Warwick Ward a one stop shop solution for all our customers’ earthmoving and recycling equipment needs. Sales, hire, parts and outstanding service are the core values that our business has been founded upon and still hold true to this day.

“Our partnership with EPG Global and Machine Guard helps us provide some of these tools; they are specialists in the field they operate in, understand the business and are responsive to the customer needs for both new and used equipment.”

Simon Causier
Sales Director
Warwick Ward

Macadam Equipment

Macadam Equipment

“At Macadam Equipment we pride ourselves on a high level of customer service for the products we supply to our customers; this is a minimum standard for our business model.

“EPG and Machine Guard are experienced in the sectors in which we are operating and supplies a product tailor made to the products we sell to our clients.

“Extended warranty protects our clients from unexpected failures on machinery which is important for the ownership costs related to running machinery.

“Machine Guard’s customer service level is high, and the product is good value for money, this is what we want from the suppliers we choose to work with.”

Darren Macadam
Director
Jim Macadam Equipment

Warwick Ward

Warwick Ward

“With the dealer access via the website the ease of using Machine Guard makes life so much easier. It’s very easy to communicate with the company who answer all our questions in a quick and professional manner. I recently purchased a warranty for a used Terex slow speed shredder and the customer is highly impressed with the amount of coverage you get within the price. Overall, a great company to work with.”

James Tunnicliffe
Warwick Ward

Ulrich Attachments

Ulrich Attachments

“Ulrich has partnered with Machine Guard for a number of years; their comprehensive range of extended warranty cover gives us confidence to be able to support our product longer than ever before.

“The Machine Guard product gives our customers coverage across their plant and attachments with unrivalled support and cover once the manufacturer’s warranty expires.

“We find Machine Guard competitively priced with good technical teams providing claims assistance when needed giving us an extra selling point over the competition.”

Jason Periam
General Manager
Ulrich Attachments

Ernest Doe & Sons

Ernest Doe & Sons

“Ernest Doe & Sons have worked with EPG for many years both directly and through Manufacturers’ Supply Agreements.

“EPG’s superior knowledge of the Agricultural and Construction industries shows through, all supported by their robust easy-to-use systems for both entering an agreement and claims processing.

“All our qualifying used tractors are retailed with EPG’s Machine Guard warranty, bringing peace of mind to both our customers and ourselves. In addition, EPG offers us bespoke warranty packages for construction equipment to match our customers’ exact requirements.

“EPG is a company you can talk to; they understand our needs and those of our customers.”

Graham Parker,
Sales Director,
Ernest Doe & Sons

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